Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
All return requests are to be made within 7 days from the date of delivery. All jewelry and merchandise purchased “ON SALE” or purchased at a discounted price with a coupon (for less than 50% off the original price) are eligible for exchange only. Any item purchased 50% off or more may not be returned.
All merchandise must be unworn, unused and in original condition. All original tags must be attached.
The DNA Life has the right to refuse the return of goods that do not meet The DNA Life’s Return Policy requirements.
There are no refunds on jewelry, pins, swimwear, and lingerie.
Shipping and handling costs are not refundable. Customer will be responsible for all shipping & re-shipping charges for refunds and exchanges. Please be advised, if your order qualified for FREE SHIPPING, your return/credit amount will be less the shipping cost.
Email us at firstname.lastname@example.org to receive a Return Authorization Number (RA#). You will need to complete a short form describing you reason for return.
Merchandise must be shipped securely packaged, pre-paid, and insured, and must be received by The DNA Life within seven days of receipt of RA# for domestic orders, and seven days for international orders.
Any issues with shipments or defects must be addressed within 7 days of delivery receipt and emailed to email@example.com. After the 7-day period, The DNA Life will not be held responsible for shipment issues or defects.
It is our recommendation that return items are shipped via UPS, FedEx or insured parcel post. We also recommend all tracking numbers of return packages be recorded and safely stored for proof of delivery. The DNA Life does not take any responsibility for reimbursement or compensation in the event that any return packages are lost, stolen, or mishandled. Please also note that The DNA Life can not accept any packages that are sent (COD).
An email response will be sent to you regarding the status of your return. We will process your request within five business days upon receiving the package.
If the return is approved, a merchandise credit will be issued for the original amount that was paid and sent via email. Only the value of the merchandise and sales tax, minus any discounts, if any, will be applied. Shipping charges and import duties are not included in merchandise credits. Your credit has NO expiration date, and can be used online or in the shop.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with www.thednalife.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.
www.thednalife.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law www.thednalife.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect www.thednalife.com’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.